Resizing Policy

We only work on items purchased from www.gemsenvogue.com. Most rings can be sized up or down 2 sizes.  Please contact repairs@gemsenvogue.com if you have questions or concerns. The total sizing charge, for sterling silver palladium rings is $25.00 USD for one ring, which includes sizing and return shipping.  If sending more than one ring each additional ring is only $12.95 USD.   Please call 1-800-268-7962 or email repairs@gemsenvogue.com for 10K, 14K or 18K gold item size pricing.  Pricing for gold items will depend on the karat gold, amount of sizing required and thickness of the ring shank.


The estimated turnaround time is 10 business days from the day we receive the parcel. This timeline depends on how busy the factory is and can change without notice. 

When sending in your ring for sizing please include:

  • A cheque payable to Nathan Hennick & Company
  • A brief note reminding us what size you would like the ring sized to (please note the ring will be cleaned, polished and replated if necessary)
  • Your contact information:  phone number, email address, postal address
  • Your return address (no PO Box numbers, it must be a street address)

Our office/factory is in Canada, so you will need to fill out a customs declaration form.  You will receive one at your post office when you mail out the parcel.  Please use United States Postal Service –Small Parcel Post/First Class Package International Service® as it is the most economical at approx. $14.25 USD.  No insurance is needed.  Please keep a copy of the receipt of the postal transaction and a copy of the customs form as proof of shipment and tracking.  If something should happen to your parcel we will replace your item at no extra cost to you, but you MUST have the receipt from the post office as proof. 

FYI:  WE WILL NOT ACCEPT PARCELS WITH CUSTOMS FEES

If you have any further questions or concerns feel free to contact us at repairs@gemsenvogue.com or 1-800-268-7962 .